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Terms of Use

Effective date: 2026-04-17 · Last updated: 2026-04-17

These Terms of Use (the “Terms”) govern your access to and use of the Hippo platform provided by Hippo Medicine Inc. (“Hippo”, “we”, “us”). They sit alongside the EULA, the Privacy Policy, the PHIA Notice, and the Acceptable Use Policy. By creating an account, signing in, or using any Hippo feature, you agree to be bound by these Terms. If you do not agree, do not use the platform.

1. Not an official training record

Hippo is a personal productivity tool. It is not certified, endorsed by, or integrated with the Royal College of Physicians and Surgeons of Canada (RCPSC), the Accreditation Council for Graduate Medical Education (ACGME), any residency program, medical school, hospital, regulator, licensing college, or professional body, unless a specific written agreement exists with your institution. You are solely responsible for maintaining your official training record in the system your program specifies.

2. Not medical, billing, legal, or privacy advice

Content generated by Hippo — briefs, debriefs, procedure suggestions, EPA suggestions, O-score recommendations, dictation drafts, AI-generated commentary, or any other output — is an educational aid for licensed clinicians. It is not medical advice, not diagnostic, not a substitute for clinical judgment, not a coding or billing determination, not legal advice, and not privacy-compliance advice. Verify every output against primary sources, your institutional policies, and your own professional judgment before relying on it.

3. AI disclaimer and no reliance

Several Hippo features use artificial-intelligence models hosted by third parties (currently Google and Groq; see the PHIA Notice §4 for the current provider list and the Subprocessors page for the operational list). AI outputs may be incomplete, inaccurate, misleading, biased, fabricated, outdated, or otherwise not fit for any particular purpose. They are provided for drafting, educational, and workflow-support purposes only.

You are solely responsible for reviewing, verifying, editing, and approving every AI output before any clinical, educational, administrative, regulatory, legal, research, billing, or public use. You agree that you will not rely on AI output as authoritative and that you remain the accountable decision-maker for any action taken in reference to an AI output.

4. Your account

You are responsible for your credentials, for maintaining their confidentiality, for all activity under your account, for not sharing access with anyone else, and for the accuracy of information you provide. You must notify us immediately at legal@hippomedicine.com of any unauthorized access or suspected compromise. We may suspend access to investigate credential abuse or security events.

5. User content — warranty and responsibility

You are solely responsible for all content you upload, submit, generate, post, transmit, dictate, voice-log, import, or share through the platform (“Your Content”). You represent and warrant that Your Content:

  • is lawful in every jurisdiction from which you submit or access it;
  • does not contain personal health information, patient identifiers, confidential information, trade secrets, or other regulated data except where you are explicitly legally authorized to provide it AND your use fully complies with all applicable law, institutional policy, and professional obligations;
  • does notviolate PHIA (Manitoba), PIPEDA, HIPAA, any other Canadian, U.S., or foreign privacy legislation, your duty of confidentiality, hospital or university policy, employment or training-program obligations, or any third party’s rights (including intellectual-property and privacy rights);
  • is accurate and not intended to impersonate another clinician or misrepresent a sign-off, entrustment decision, or evaluation;
  • is yours to provide, or that you have all rights, licences, and consents necessary to provide it and to grant Hippo the operational licence below.

You grant Hippo a worldwide, non-exclusive, royalty-free licence to host, store, transmit, display, de-identify, aggregate, analyse, and process Your Content solely to operate and improve the platform, comply with legal obligations, and provide the features you use. You retain all other rights in Your Content.

6. Privacy-specific user promises (no PHI)

Canadian privacy guidance emphasizes that de-identification is contextual and imperfect. Accordingly you expressly confirm that you will notupload, enter, dictate, or otherwise submit any of the following into any Hippo field — AI-facing or otherwise:

  • patient names (first, last, preferred, nickname, initials combined with other identifiers);
  • full or partial dates of birth;
  • medical record numbers, health-card numbers, chart numbers, OR-schedule numbers;
  • exact dates of service, exact times of service, or date + facility combinations;
  • hospital, clinic, or unit identifiers combined with other quasi-identifiers that could re-identify a patient;
  • facial images, tattoos, distinguishing physical features, or other biometric identifiers;
  • free-text detail — including rare diagnoses, small-cell demographics, or unusual timing — that a reasonable third party could combine with other information to re-identify a patient;
  • credentials, API keys, access tokens, passwords, or any security material belonging to you or to a third party.

If you believe you are required to enter any of the above to use Hippo, stop and consult your institution’s privacy officer first. The existence of this rule does not create an obligation on Hippo to police every submission; enforcement is a shared responsibility and the automated scrubbing described in the PHIA Notice is defense-in-depth, not a guarantee.

7. Acceptable use

In addition to §5 and §6, you agree you will not:

  • upload images or files that contain identifiable patient information of any form;
  • scrape, reverse-engineer, probe, decompile, or abuse the API or scrape data rate-limits;
  • impersonate another clinician, misrepresent a sign-off, fabricate an entrustment decision, or alter records to misstate your training experience;
  • use the platform for activities unlawful in your jurisdiction;
  • interfere with other users, introduce malware, or bypass security controls;
  • train, fine-tune, or distill a machine-learning model on Hippo outputs or platform content without our written consent.

See the Acceptable Use Policy for the complete list.

8. Attending sign-offs

Attending-generated sign-offs in Hippo are personal attestations by the attending, offered as a record for the resident. They are nota substitute for your program’s official evaluation system unless your program has adopted Hippo as its record of truth in writing. Do not rely on a Hippo sign-off for licensure, graduation, or any other accreditation-facing use unless your program has told you, in writing, to do so.

9. Professional-use restriction

You are individually responsible for ensuring your use of Hippo complies with the rules of your licensing regulator, medical college, hospital, university, residency or fellowship program, health authority, and any applicable privacy legislation. We make no warranty that the platform is suitable for use in any specific professional or regulatory context. It is your obligation — not ours — to confirm fit with your institutional policies before using the platform for any professional purpose.

10. Content moderation and platform integrity

We reserve the unrestricted right, at our sole discretion and without prior notice, to:

  • remove, redact, suspend, quarantine, investigate, preserve, or disclose Your Content or any other content hosted on the platform where we reasonably believe it is necessary for safety, privacy, security, legal compliance, law-enforcement cooperation, platform integrity, or enforcement of these Terms;
  • suspend, limit, or terminate an account that violates these Terms, poses a security risk, is implicated in suspected PHI leakage, or is subject to a credible complaint from a third party;
  • cooperate with lawful requests from courts, regulators, or privacy commissioners, including producing account data and content as required.

Use of these rights does not create any obligation on Hippo to monitor content proactively or to take action in any particular case.

11. Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Hippo Medicine Inc., its founder, officers, directors, shareholders, employees, contractors, agents, affiliates, successors, and assigns (the “Indemnified Parties”) from and against any and all claims, complaints, investigations, proceedings, actions, damages, losses, liabilities, settlements, judgments, regulatory penalties or fines, costs, and expenses — including reasonable legal fees on a solicitor-and-own-client basis — arising out of or related to:

  • Your Content, including any PHI, patient identifiers, or confidential material you submit;
  • your use, reliance on, or distribution of any AI output generated through the platform;
  • your breach of these Terms, any representation or warranty, or any other agreement with Hippo;
  • your violation of any applicable law, privacy legislation, confidentiality duty, professional obligation, institutional policy, or third-party right;
  • any misrepresentation regarding your identity, role, credentials, or authorization to use the platform.

We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defence. You will not settle any claim that affects the Indemnified Parties without our prior written consent.

12. Warranty disclaimer

The platform is provided on an “as is” and “as available” basis, with all faults. To the maximum extent permitted by law, Hippo disclaims all warranties, express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, non-infringement, quiet enjoyment, accuracy, completeness, timeliness, uninterrupted operation, security, or that defects will be corrected. No oral or written information or advice given by Hippo or its personnel creates a warranty.

13. Limitation of liability

To the maximum extent permitted by law, Hippo and the Indemnified Parties will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of data, profits, revenue, goodwill, business opportunity, reputation, regulatory standing, or training progress, whether arising in contract, tort, negligence, strict liability, statute, or any other theory, and regardless of whether Hippo was advised of the possibility of such damages.

To the maximum extent permitted by law, Hippo’s aggregate liability to you arising out of or related to the platform or these Terms shall not exceed the greater of (a) the fees you paid to Hippo in the twelve months immediately preceding the event giving rise to the claim, or (b) one hundred Canadian dollars (CAD $100). This cap applies on a per-user basis and is cumulative across all claims.

These limitations form an essential basis of the bargain between you and Hippo. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential or incidental damages; in such jurisdictions the foregoing limitations apply to the greatest extent permitted.

14. Fees and cancellation

The platform is currently provided free of charge during an open-beta period. If we introduce paid plans in the future, we will give you reasonable advance notice and you will have the opportunity to decline and export your data before any charge. We may change pricing for future billing cycles with at least 30 days’ notice.

15. Termination

You may delete your account at any time from Settings → Account, which immediately and permanently deletes Your Content as described in the Privacy Policy. We may suspend or terminate accounts that violate these Terms, pose a security or privacy risk, or are dormant for an extended period, with or without notice. Sections that by their nature should survive termination — including §§5, 6, 9, 11, 12, 13, 16, and 17 — survive.

16. Governing law and dispute resolution

These Terms are governed by the laws of the Province of Manitoba and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts of Manitoba for any dispute arising under these Terms. You waive any objection to venue or forum non conveniens in those courts.

17. Changes to these Terms

We may update these Terms from time to time. When we do, we will update the “Effective date” above and, for material changes, require you to re-accept the updated Terms before continuing to use the platform. Continued use of the platform after the effective date of a revision constitutes acceptance.

18. Miscellaneous

These Terms, together with the EULA, Privacy Policy, PHIA Notice, and Acceptable Use Policy, constitute the entire agreement between you and Hippo concerning the platform. If any provision is held unenforceable, the remaining provisions remain in full force. Our failure to enforce any right is not a waiver of that right. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of substantially all assets.

19. Contact

Questions, notices, or requests related to these Terms: legal@hippomedicine.com.

These Terms summarize Hippo’s legal position. They are not legal advice to you. If you are uncertain about how they apply to your circumstances, consult your own lawyer.