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End User Licence Agreement

Effective date: 2026-04-14

This End User Licence Agreement ("Agreement") is a binding contract between you ("Licensee", "you") and Hippo Medicine Inc. ("Hippo", "we") governing your access to and use of the Hippo application and related services (the "Service"). By clicking "I agree", signing in, or otherwise using the Service, you accept this Agreement. If you are using the Service on behalf of an employer, school, residency program, or other organization (a "Subscribing Organization"), you represent that you have authority to bind that organization to this Agreement.

1. Definitions

  • "Content" means any text, image, voice recording, or other material you submit to the Service.
  • "Results" means the analytics, reports, briefs, dictations, or other output the Service produces from your Content.
  • "Licensee Data" means your Content plus Results derived from your Content.
  • "Platform IP" means the Service itself — software, design, database structure, models, documentation, brand assets, trademarks, and all underlying intellectual property.

2. Licence grant to you

Subject to this Agreement, Hippo grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for your own non-commercial training, continuing professional development, and clinical productivity. No other rights are granted by implication, estoppel, or otherwise.

3. Ownership

Your Content stays yours. You retain all ownership rights in your Content. Platform IP stays ours. Hippo owns all right, title, and interest in the Service, including all derivative works, improvements, and anonymized analytics we develop from operating the Service.

4. Licence you grant to Hippo

You grant Hippo a worldwide, royalty-free licence to host, store, process, transmit, display, and back up your Content solely as necessary to provide the Service to you. You also grant us the right to (a) generate Results from your Content for your own use and (b) use fully anonymized and aggregated information derived from your Content to operate, maintain, benchmark, and improve the Service. Aggregate information is information that cannot reasonably be used to identify you or any patient.

Where you publish Content to the community feed, you additionally grant other verified users a licence to view, save, react to, and comment on that Content within the Service. You can delete your published Content at any time; cached copies may persist in other users' offline views and in backups for a reasonable period.

5. Restrictions

You will not, and will not permit anyone acting on your behalf to:

  • copy, modify, or create derivative works of the Service, except as expressly permitted;
  • reverse engineer, decompile, or attempt to derive the source code or models of the Service;
  • access the Service to build a competing product or to benchmark features for a competitor;
  • resell, sublicense, rent, or lease the Service;
  • scrape, bulk-download, or use automated tools to extract data from the Service other than via supported export functions;
  • remove or alter any proprietary notices on the Service or on any Results;
  • use the Service to store or transmit malicious code or to interfere with the Service's operation;
  • misrepresent a sign-off, impersonate another clinician, or attempt to access another user's account;
  • enter personal health information in violation of Section 8 below or of any applicable law.

6. Results and accuracy

Results — including AI-generated briefs, dictation drafts, debrief summaries, pearls, and analytics — are provided for your educational and productivity use. They are not medical advice, not a coding or billing determination, and not a substitute for your own clinical judgment or your program's official records. You are solely responsible for reviewing, verifying, editing, and signing any Result before relying on it. Hippo makes no warranty as to the accuracy or completeness of Results.

7. Not an official record

Hippo is a personal training companion. It is not certified by, endorsed by, or integrated with the ACGME, the Royal College of Physicians and Surgeons of Canada, the American Board of Surgery, or any other accreditation body unless a specific written agreement exists between Hippo and your institution. You remain responsible for maintaining any official training record your program requires in the system your program specifies.

8. No personal health information

You agree not to enter into the Service any information that directly identifies a patient, including names, dates of birth, medical record numbers, health-card numbers, addresses, or dates of service combined with other identifiers, unless (a) you have the legal authority to do so under applicable privacy law, and (b) your institution has entered a written data processing agreement with Hippo that covers such data. You are responsible for any breach of this section and will indemnify Hippo against any claim arising from it.

9. Confidentiality

Each party will keep the other's confidential information confidential and will use it only to perform this Agreement. Platform IP, Hippo's pricing, and any non-public features disclosed to you are confidential information of Hippo. Licensee Data is your confidential information.

10. Fees

Paid plans are billed in advance by our payment processor. Fees are non-refundable except as required by law. We may change fees with 30 days' notice; changes apply at your next renewal. Taxes are your responsibility.

11. Term and termination

This Agreement starts when you accept it and continues until terminated. You may terminate at any time by deleting your account from Settings. We may suspend or terminate your account immediately if you breach this Agreement, create a security or legal risk, or fail to pay fees. On termination, your licence ends; Licensee Data is exportable for 30 days and is then deleted, except for audit records retained as described in the Privacy Policy.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. HIPPO DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. HIPPO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT RESULTS WILL BE ACCURATE.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HIPPO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY. HIPPO'S AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THIS AGREEMENT IS LIMITED TO THE GREATER OF (a) the amount you paid Hippo in the twelve months before the claim or (b) CAD $100.

14. Indemnification

You will indemnify and hold harmless Hippo and its officers, directors, employees, and contractors from any third-party claim arising from (a) your Content, (b) your breach of this Agreement, (c) your entry of personal health information in violation of Section 8, or (d) your use of the Service in violation of applicable law.

15. Governing law and dispute resolution

This Agreement is governed by the laws of the Province of Manitoba and the federal laws of Canada applicable in Manitoba. Any dispute not resolved informally within 30 days will be finally resolved by confidential arbitration in Winnipeg, Manitoba, before a single arbitrator, under the Arbitration Act (Manitoba). Either party may seek interim injunctive relief in the courts of Manitoba to protect confidential information or intellectual property pending arbitration.

16. Miscellaneous

This Agreement, together with the Privacy Policy, PHIA Notice, and Acceptable Use Policy, is the entire agreement between you and Hippo regarding the Service. If any provision is unenforceable, the rest remains in effect. You may not assign this Agreement without our consent; we may assign it in connection with a merger or sale of assets. Notices to Hippo: legal@hippomedicine.com.

Hippo may update this Agreement. Material changes will be notified in-app and will require your re-acceptance before continued use.